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SERVICE LEVEL AGREEMENTS

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Service Level Agreements (SLA)

At E-Consulting, we believe in delivering exceptional IT support backed by clear, transparent Service Level Agreements. Our SLAs ensure that you receive the highest level of service, with defined response times, guaranteed uptime, and ongoing support that meets your business needs.

Our SLA Tiers

Basic SLA

Our Basic SLA is designed for businesses that need reliable IT support with predefined response times and minimal downtime. This includes:

  • Response Time: Within 4 hours
  • Uptime Guarantee: 98%
  • Remote Support: Included

Standard SLA

Our Standard SLA provides enhanced service levels for businesses that need more frequent support and faster response times. This includes everything in the Basic SLA plus:

  • Response Time: Within 2 hours
  • Uptime Guarantee: 99%
  • On-Site Support: Available
  • Quarterly Performance Reviews

Premium SLA

Our Premium SLA is perfect for businesses requiring top-tier service levels and immediate response times. This includes everything in the Standard SLA plus:

  • Response Time: Within 1 hour
  • Uptime Guarantee: 99.9%
  • On-Site Support: Priority
  • Dedicated Account Manager
  • Monthly Performance Reports

Choose the Right SLA for Your Business

Contact E-Consulting to discuss your business needs and find the right SLA package to ensure your IT systems run smoothly, efficiently, and without interruption.

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